We have compiled the answers to some common questions. Relax and enjoy.
Please arrive at least 15 minutes before your appointment. This will give you time to settle in and complete any necessary forms. Our clients enjoy prompt appointments so treatments can begin and end on time.
Concerns relating to pregnancy, impaired mobility, allergies, recent surgeries or medical conditions should be discussed with Dr. Mascorro or one of our practitioners prior to your appointment or during your initial consultation.
If at any time during your treatment or procedure you do not feel comfortable with the temperature, pressure or technique being used, please do not hesitate to advise one of our staff members. They will appreciate being able to make your visit as comfortable as possible.
We respectfully request that cell phones be put in quiet mode during your appointment. This is for your peace of mind as well as those around you.
Children in the Facility
Children are not allowed in the facility or treatment rooms, and bringing them will forfeit scheduled appointment(s). This is for the safety of the children and as a courtesy to our other guests. Children under 18 receiving treatment must have a parent present at all times.
Appointments & Cancellations
Please schedule your appointment at least two weeks in advance, when possible. We require a 24-hour notice for date changes or cancellation. When booking your appointment, you will be asked to provide a valid credit card number to reserve your appointment. Please note that no charges will be made to your credit card until your service is completed (unless you cancel with less than 24 hour's notice). A $25 service fee will be charged if you cancel with less than 24 hour’s notice or miss your appointment.
Gift cards are available in various denominations at our office. You also may purchase instant gift cards online by clicking here.
All sales of skin care and makeup products are final. Unopened products may be returned with a receipt for a credit within 30 days.
Initial consultations with our patient coordinator are complimentary. The total amount of our physician consultation fees are applied to your treatment or procedure.
Financing is available through CareCredit® and First Financial Bank. Visit our Financing page for more information.